Applying The Four Lenses™

October 2008

The key to making The Four Lenses™ improve your organization is having a compatible application available.

There are numerous instruments that promote temperament awareness. Many organizations pay top dollar for these programs but fail to see any lasting changes. Individuals may report enjoying the experience but the excitement fizzles out as soon as the principles are forgotten. The key to making The Four Lenses™ valuable to any organization is in the application process. Ask yourself how The Four Lenses™ can be applied to organizational goals, standards, or criteria. Using The Four Lenses™ without a relevant application in mind leads to misuse and disuse of valuable information.

“The Four Lenses becomes extremely valuable to an organization when leaders direct the Four Lenses principles from applications that only promote internal awareness towards applications that create external change.”

— Jenifer Wilkins, CFO

Organizational change is the result of behavioral change. Behavioral change can begin with an awareness of temperament principles. If you need help in understanding how to apply The Four Lenses™ to your organization contact a Shipley Communication associate for consultation.

Dealing With Conflict

Conflict is a natural product of any relationship. Disagreement is sure to arise when there are multiple people working together. We have different values, motivations, opinions, and ways of communicating. Understanding all of the temperaments involved in the interaction gives you an advantage.

When you understand the temperaments involved in any conflict you are able to:

  1. Interpret interactions differently.

    • For Example: If you are a high blue/orange and your coworker is a high green/gold you may find their communication blunt. You may have even labeled them as rude and uncaring because they do not seem interested in your personal life. You can choose to re-interpret their interactions based on temperament principles. A temperament sensitive interpretation would see them as a coworker who is motivated by getting a job done right. They may be very focused on the task at hand. In the right environment they may care about you very much, but for now they want to get the job done.
  2. Modify your response.

    • Do not expect people to change their communication because they know your temperament. Instead you must change your interpretation and responses to others. Keep in mind the lenses other people are operating with and use the tips below to alter your communication with them.

When approaching a conflict with a high green preference be civil, composed, emotionally balanced, succinct, and factual. Give them time to process information. Do not take confrontation personally. Support your points with proof, studies, or research. Do not expect immediate results.


When approaching a conflict with a high blue preference do not attack them personally. Encourage them to express their point of view, and give them time to reflect on their feelings. Validate the helpful parts of what they say before critiquing the rest. Expect emotional reactions. Respond and conclude with a positive gesture.


When approaching a conflict with a high gold preference be courteous and polite. Clearly define the issue at hand and the goals to be accomplished. Be factual, set goals, and benchmark time frames. Put the final resolution in writing and stick to it unless you meet again to revise your plan.


When approaching a conflict with a high orange preference lighten the mood with some humor. Do something active like walking or moving around the area to release some physical tension. Expect to be challenged or debated. Be flexible and adaptable. Do not back them into a corner. Stress the importance of a collaborative solution that can work well for both of you.

Open Enrollment Training

Shipley Communication holds various open enrollment trainings throughout the year. Open enrollment trainings are available to the public and organizations. If you are not able to attend a currently scheduled training or if you wish to host a private training for your organization please contact Shipley Communication for pricing and availability. If there are ten or more people who want training in your state we will host a training on site.

Shipley Communication is now registering for The Four Lenses™/Deployment Readiness Certification training! Join us for our three day course which is designed to help you facilitate The Four Lenses™ and the Deployment Readiness Process. The Deployment Readiness Process, founded on temperament principles, collaboratively explores the needs of service members through all three phases of deployment. Participants create an expansive collection of strategies and skills to use in their deployment experience.

November 4th-6th, 2008

Four Lenses™/Deployment Readiness Certification
Knoxville, Tennessee: McGhee Tyson TEC

Course Materials Include:

  • Four Lenses Kits™
  • Standing Naked In The Shower Book
  • Deployment Readiness Participant Guide
  • Action Plans with scheduling calendar
  • Temperament Tips
  • Deployment Readiness Facilitator Guide
  • Family Thrival Package

We want to hear from you

Shipley Communication wants to hear from you.

Do you have a question, comment, or success story about how your organization has used The Four Lenses? If so, please send your message from our contact us page and we may print your story or question in the next newsletter.